Knowledge base

Freshdesk FAQ (29)

Frequently asked questions related to Freshdesk

Ticketing Workflow (97)

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SSL & Security (14)

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Knowledge Base (24)

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Community & Forums (16)

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Self Service Portal (19)

How to hide the portal and solution articles from being crawled on a Google search?
Can I change the default landing page on the customer portal?
How to ensure that users do not change their email address while submitting a ticket, from the portal?

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Social (14)

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Mobile & Apps (11)

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Helpdesk Rebranding (11)

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Contacts & Companies (13)

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Automatic Ticket Distribution (9)

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Help on Login & SSO (23)

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Reports (50)

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Multiple Products (22)

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Customer Satisfaction Surveys (12)

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API & Webhooks (24)

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Arcade & Gamification (7)

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Integrations (25)

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Email notifications (14)

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Accounts - Plans & Billing (53)

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Business Hours & SLAs (15)

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Advanced Ticketing features (47)

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Field Service Management (18)

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Troubleshooting-Errors (5)

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PCI-DSS Compliance (23)

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Freshdesk-Freshservice integration (17)

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Introduction to Ticketing (6)

Set up your Freshdesk account, configure support channels, customize your portal to reflect your brand.

Setting up support channels (2)

Bringing in your support team (4)

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Understanding Ticket Form and Fields (3)

Onboarding (4)

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Important Admin Actions (4)

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Bringing in your Customer Base (5)

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Agent Experience (3)

A comprehensive guide for agents to get used to ticketing.

Ticket Management (3)

Agent Efficiency (5)

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Other Actions (4)

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Customer Portal Setup (4)

Control how your customers experience Freshdesk and help them make the most of your support portal.

Managing your Customer Portal (6)

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Enhancing Theme Customization (8)

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Introduction to Liquid (6)

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Getting Started with Customer Portals (6)

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Configuring Automations (5)

Save time and manual effort by automating mundane tasks.

Automatic Ticket Assignment (5)

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Auto-Suggest Solutions (1)

Using Suggested Solutions

Automation Rules (5)

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Custom agent status (3)

Automation Rules Examples (4)

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Reporting and Analytics (5)

Make data-driven decisions using insights you can derive from detailed reports generated by Freshdesk.

Real time dashboards and reporting (2)

Getting Started with Freshdesk Analytics (15)

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Working with Custom Reports (12)

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Exploring Curated Reports (22)

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Upgrade from Legacy Reports to Analytics (1)

How to set up Custom Widgets in Analytics

Freshdesk Integrations (23)

Extend the functionality of your helpdesk with ready-to-use integrations or even build your own to suit your needs.

Google Apps and Freshdesk (11)

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Keeping engineering and support on track (2)

Keeping sales and support in sync (12)

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Auto-invoicing customers for time spent (3)

Remote assistance and screen sharing (1)

The LogMeIn Rescue app

Email Marketing Apps (1)

The MailChimp app

Cloud storage and document sharing apps (3)

Customer Feedback and Satisfaction survey apps (1)

The SurveyMonkey app

Telephony Service apps (7)

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Zapier Integration (1)

Using Zapier to integrate Freshdesk with other apps

eCommerce apps (3)

Team Collaboration Apps (5)

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Reports and Analytics (3)

eBay (7)

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The Magento App (2)

Integrating Freshdesk and Salesforce (2)

Social Media Management apps (1)

The Hootsuite App

Introduction to Apps (8)

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Integrating Freshdesk and SugarCRM (2)

Integrating WordPress and Freshdesk (1)

Converting WordPress comments to Freshdesk tickets

Integrating Freshdesk with PagerDuty (1)

Integrating your Freshdesk account with PagerDuty

Integration with Freshworks products (7)

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Templates, Links and Signatures (3)

Policies and Data Protection (5)

Moderate how you authenticate users on your helpdesk, how you host your portal and control access to it.

Remote Authentication and Single Sign On (4)

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Security (12)

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Policies (9)

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HIPAA Compliance (1)

HIPAA Configuration Guide

Freshworks Neo Admin (3)

Configuration and Workflows (17)

Configure and set up workflows such as SLAs, CSAT surveys, ticket forms for Ticketing

Canned Responses and Placeholders (5)

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Customer Satisfaction Surveys (4)

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Multi-product Support and Multiple Mailboxes (2)

Restricting agent access (8)

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Using customer meta information (1)

Pre-populating feedback widget form

Freshdesk Arcade (5)

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Ticket templates (1)

Creating and using ticket templates

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Using Canned Forms to increase agent productivity

Audit Log (1)

Track changes using Audit Log

Proactive Support (2)

Freshdesk Omnichannel (11)

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Managing Agent Schedules (2)

Average Handling Time (3)

Custom Objects (9)

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Ticketing Channels (5)

Integrate your Facebook and WhatsApp accounts with Freshdesk and learn about the Help Widget.

Freshchat (4)

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Phone channel (7)

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Facebook support on Freshdesk (5)

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Configuring Help Widget (4)

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Integrating with Whatsapp Business (4)

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The Freshdesk Mobile App (4)

Support customers effortlessly even when you're away, using the Freshdesk mobile app to its full extent.

Complete guide to the Freshdesk Android app (14)

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Complete Guide to Freshdesk iPhone app (9)

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Complete Guide to the Freshdesk iPad app (5)

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General features for both iOS and Android (2)

Email Channel (3)

Use your email channel to its full potential with all the information you need about email ticketing.

Managing your Outbound Emails (8)

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Setting up Email notifications (5)

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Get Started with Email in Freshdesk (7)

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Video Library (2)

Agent Guide (23)

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Help and Troubleshooting (27)

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Field Service Management (4)

Plan your field technicians' schedules, pass on customer requests to them & live-track progress as they solve problems on-site.

Reports and Dashboards (2)

FSM guides for helpdesk and field agents (7)

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Scheduling and Time Tracking (2)

Automations for Field Service Management (5)

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Freddy AI for Ticketing (6)

Bots & AI automation to enable you to create a best-in-class customer experience throughout your support lifecycle.

Freddy AI Copilot - Assist Bot (9)

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Freddy AI Copilot - Auto Triage (2)

Freddy Self Service (1)

Auto-resolve customer tickets using the Email Bot

Freddy AI Insights (1)

Setting up the Thank You Detector

Get started with Freddy (2)

Freddy AI Copilot (10)

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Self Service Tools (5)

Creating and managing content using knowledge base, multilingual KBase and community forums

Using community forums (6)

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Get Started with Knowledge Base (9)

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Managing your Knowledge Base (6)

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Multilingual Knowledge Base (2)

Working with Approval workflow (3)

Freddy AI and Chatbots (6)

Build and deploy chatbots on the fly, without having to code. Provide resolutions and empower customers to help themselves.

Chatbots FAQs (4)

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Getting started with Chatbots (13)

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Multilingual Chatbots with Freddy (3)

Deploying your Chatbots on your support channels (8)

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Advanced configuration in Chatbots (7)

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Chatbot Integrations (2)

Collaboration in Ticketing (4)

Enable your teams with the best-in-class collaboration features to connect, share, and manage support tasks instantly for faster resolution.