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            Freshdesk FAQ (29)

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            Introduction to Ticketing (6)

            Set up your Freshdesk account, configure support channels, customize your portal to reflect your brand.

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            A comprehensive guide for agents to get used to ticketing.

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            Control how your customers experience Freshdesk and help them make the most of your support portal.

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            Save time and manual effort by automating mundane tasks.

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            Make data-driven decisions using insights you can derive from detailed reports generated by Freshdesk.

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            Extend the functionality of your helpdesk with ready-to-use integrations or even build your own to suit your needs.

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            Moderate how you authenticate users on your helpdesk, how you host your portal and control access to it.

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            Configure and set up workflows such as SLAs, CSAT surveys, ticket forms for Ticketing

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            Integrate your Facebook and WhatsApp accounts with Freshdesk and learn about the Help Widget.

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            The Freshdesk Mobile App (4)

            Support customers effortlessly even when you're away, using the Freshdesk mobile app to its full extent.

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            Use your email channel to its full potential with all the information you need about email ticketing.

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            Plan your field technicians' schedules, pass on customer requests to them & live-track progress as they solve problems on-site.

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            Freddy AI for Ticketing (6)

            Bots & AI automation to enable you to create a best-in-class customer experience throughout your support lifecycle.

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            Creating and managing content using knowledge base, multilingual KBase and community forums

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            Build and deploy chatbots on the fly, without having to code. Provide resolutions and empower customers to help themselves.

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            Collaboration in Ticketing (4)

            Enable your teams with the best-in-class collaboration features to connect, share, and manage support tasks instantly for faster resolution.

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            Miscellaneous articles

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