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Why is the reply option not available on a few tickets created from Facebook?
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Is it possible to differentiate between Direct Messages and Posts from Facebook?
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Is it possible to convert only those posts from Facebook which have certain hashtags?
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Why are my company's posts not being converted to tickets, even though I've selected that option?
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Why am I not able to associate my Facebook page with Freshdesk?
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Why are Agent signatures not present while replying to Social tickets even though they have been configured?
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How can we choose between replying to a comment and replying to a post on Facebook?
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Why are replies sent via an agent's mailbox not being added in Facebook?
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Are Facebook posts real-time?
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Why aren't replies to direct messages from Facebook reflected in Freshdesk?