Social (14)

Why is the reply option not available on a few tickets created from Facebook?

Modified on Sun, 9 Mar at 4:24 PM
Is it possible to differentiate between Direct Messages and Posts from Facebook?

Modified on Sun, 9 Mar at 4:24 PM
Is it possible to convert only those posts from Facebook which have certain hashtags?

Modified on Sun, 9 Mar at 4:24 PM
Why are my company's posts not being converted to tickets, even though I've selected that option?

Modified on Sun, 9 Mar at 4:24 PM
Why am I not able to associate my Facebook page with Freshdesk?

Modified on Sun, 9 Mar at 4:24 PM
Why are Agent signatures not present while replying to Social tickets even though they have been configured?

Modified on Sun, 9 Mar at 4:24 PM
How can we choose between replying to a comment and replying to a post on Facebook?

Modified on Sun, 9 Mar at 4:24 PM
Why are replies sent via an agent's mailbox not being added in Facebook?

Modified on Sun, 9 Mar at 4:24 PM
Are Facebook posts real-time?

Modified on Sun, 9 Mar at 4:24 PM
Why aren't replies to direct messages from Facebook reflected in Freshdesk?

Modified on Sun, 9 Mar at 4:24 PM