Can you ensure the following:
- Your Freshdesk account is set to accept calls via Browser/app (from the Call Button next to the Agent Avatar).
- The option to allow incoming calls on the app is turned on (under the App Settings).
- If you are receiving calls from the browser but not on the app, then please ensure the Freshdesk app is running in the background and not closed.
Please write to [email protected] if you are facing issues in finding the options listed above.
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