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How do I change the Helpdesk's TimeZone?
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How do I change my Agent Profile's TimeZone?
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Is it possible to display the clock in the 24-hour time format?
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Which agent is attributed under the Tickets resolved/Resolution metric when there are multiple agents working on a particular ticket?
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Will the reopening of a Resolved ticket count against Average Resolution time?
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Is a private note counted as a response under SLA policies?
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Can individual SLA policies be set up for different companies?
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How to set holidays and change calendar holidays to working day?
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How to configure business hours?
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How to escalate SLA violation to another group or third party who is not an agent?