Skip to main content

Home
Knowledge base
Submit a ticket

Login
Sign up
English
Korean English

Home
Knowledge base
Introduction to Ticketing
Bringing in your Customer Base

Recent Searches

No recent searches

Popular Articles

Articles

Topics

Tickets

Sorry! nothing found for

Bringing in your Customer Base (5)

Importing and Exporting customer data

Modified on Sun, 9 Mar at 4:26 PM
Timezone and Language - Import format

Modified on Sun, 9 Mar at 4:26 PM
Manage your Customer Data Schema

Modified on Sun, 9 Mar at 4:26 PM
Personalize support using Customer Segments

Modified on Sun, 9 Mar at 4:26 PM
Manage Customer Data in Freshdesk

Modified on Sun, 9 Mar at 4:26 PM

© Copyright 2011~2025 We Do Soft Inc.
5F, 186, Yanghwa-ro, Mapo-gu, Seoul, Korea

This Knowledgebase is licensed by the owner of the relevant web domain and uses HTTP cookies for essential functionality and to improve your experience. Click here for more information about the cookies used. Please refer to this site’s Cookie Policy for more information.

Cookie Preferences Manager

Your Privacy

We use cookies to give you a better experience in Contact Center

You can learn more about what kind of cookies we use, why, and how from our Privacy Policy. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings in our cookie banner to change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. For more details, check out our Privacy Policy link below.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems, but do not store any person information. They are usually set in response to your actions that triggers a request for services, such as setting your privacy preferences, logging in or filling forms. You can change your browser settings to alert you about these cookies, but some parts of the Website may not work.

View Cookies

Strictly Necessary Cookies List of cookies

Name Host Duration Description

_fw_crm_v wedosoft.freshdesk.com 1 year Freshchat/Freshworks cookie (Used to track Visitor/User identity and chat sessions performed by the User).

_x_w wedosoft.freshdesk.com Session Contains the shard ID at which the account runs on.

_x_m wedosoft.freshdesk.com Session Contains the state of the shard.

_helpkit_session wedosoft.freshdesk.com Session Your secret key for verifying cookie session data integrity. If you change this key, all old sessions will become invalid!

helpdesk_node_session wedosoft.freshdesk.com Session An encrypted hash that stores the secret key and id of the login attempt.

user_credentials wedosoft.freshdesk.com 2 months Used for user authentication.

wf_order wedosoft.freshdesk.com Session Used to check in which the order the tickets are filtered for custom ticket filters eg: due_by, agent_responded_at, requester_responded_at, etc.

wf_order_type wedosoft.freshdesk.com Session Used to check if the order is ascending or descending for custom ticket filters.

wf_filter wedosoft.freshdesk.com Session Denotes which filter is applied for the tickets list.