Helpdesk Rebranding (11)

What is the difference between the New > Ticket and the New > Email option?

Modified on Sun, 9 Mar at 4:24 PM
How do I save the filters I apply under the Tickets tab?

Modified on Sun, 9 Mar at 4:24 PM
How to communicate with a third party from a Freshdesk ticket without involving the customer?

Modified on Sun, 9 Mar at 4:24 PM
How do I change the Helpdesk name in the left corner on the Agent portal?

Modified on Sun, 9 Mar at 4:24 PM
How do I remove the Forums tab from the portal entirely?

Modified on Sun, 9 Mar at 4:24 PM
How do I rebrand the Agent side of the portal and change its colors?

Modified on Sun, 9 Mar at 4:24 PM
How do I auto-fill fields when I'm creating a new ticket as an Agent?

Modified on Sun, 9 Mar at 4:24 PM
How can I disable the option for requesters to sign up to our helpdesk?

Modified on Sun, 9 Mar at 4:24 PM
Why is a different language being displayed when I log in to the portal?

Modified on Sun, 9 Mar at 4:24 PM
Customers are not able to open the ticket URL in the response. How can I rectify this?

Modified on Sun, 9 Mar at 4:24 PM