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What is the difference between the New > Ticket and the New > Email option?
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How do I save the filters I apply under the Tickets tab?
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How to communicate with a third party from a Freshdesk ticket without involving the customer?
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How do I change the Helpdesk name in the left corner on the Agent portal?
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How do I remove the Forums tab from the portal entirely?
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How do I rebrand the Agent side of the portal and change its colors?
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How do I auto-fill fields when I'm creating a new ticket as an Agent?
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How can I disable the option for requesters to sign up to our helpdesk?
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Why is a different language being displayed when I log in to the portal?
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Customers are not able to open the ticket URL in the response. How can I rectify this?