Exploring Curated Reports (22)

Leverage in-built Freshdesk reports to get an instant overview of your helpdesk’s performance, customer happiness, and your team’s performance.

Ticket Volume Trends Report

Modified on Sun, 9 Mar at 4:29 PM
Helpdesk Ticket Volume Report

Modified on Sun, 9 Mar at 4:29 PM
Unresolved tickets in Analytics (Helpdesk Ticket Volume)

Modified on Sun, 9 Mar at 4:29 PM
Helpdesk Performance Report

Modified on Sun, 9 Mar at 4:29 PM
Average first response time in Analytics (Helpdesk Performance)

Modified on Sun, 9 Mar at 4:29 PM
Average response time in Analytics (Helpdesk Performance)

Modified on Sun, 9 Mar at 4:29 PM
Average resolution time in Analytics (Helpdesk Performance)

Modified on Sun, 9 Mar at 4:29 PM
Average first assign time in Analytics (Helpdesk Performance)

Modified on Sun, 9 Mar at 4:29 PM
First contact resolution in Analytics (Helpdesk Performance)

Modified on Sun, 9 Mar at 4:29 PM
Tickets first responded within SLA in Analytics (Helpdesk Performance)

Modified on Sun, 9 Mar at 4:29 PM