Which teams need to be on Freshdesk and Freshservice?

Freshdesk is a customer service software (CSS) that helps businesses track, manage, and resolve issues that their customers run into while using their product or service. With Freshdesk, the support teams can provide service across multiple channels, including social, get a complete context from a customer’s timeline of events, assign tickets to agents via Omniroute™, manage shifts, and make use of other customer-support specific capabilities.

Freshservice is an internal IT helpdesk and service management platform that helps organizations simplify and automate their internal IT operations.