Restricting agent access (8)

Controlling agent access with Roles

Modified on Sun, 9 Mar at 4:22 PM
Creating a custom role

Modified on Sun, 9 Mar at 4:22 PM
Ticket Scope vs. Agent Role - what’s the difference?

Modified on Sun, 9 Mar at 4:22 PM
Modifying and deleting agent profiles

Modified on Sun, 9 Mar at 4:22 PM
Assuming identities

Modified on Sun, 9 Mar at 4:22 PM
Advanced ticket scope

Modified on Sun, 9 Mar at 4:22 PM
Understanding Shared agent roles and privileges

Modified on Sun, 9 Mar at 4:22 PM
How to restrict ticket access to agents?

Modified on Sun, 9 Mar at 4:22 PM