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Freshdesk FAQ

Frequently asked questions related to Freshdesk

Introduction to Ticketing

Set up your Freshdesk account, configure support channels, customize your portal to reflect your brand.

Agent Experience

A comprehensive guide for agents to get used to ticketing.

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Deeper insights into Canned Responses usage

Modified on Sun, 9 Mar at 4:22 PM

Introducing New Curated Reports for Better Insights

Modified on Sun, 9 Mar at 4:29 PM

The upgraded CSAT module - How to set up, send out, and collect responses

Modified on Sun, 9 Mar at 4:22 PM

The Google Drive app

Modified on Sun, 9 Mar at 4:22 PM