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Creating common reply templates with Canned Responses
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Understanding dynamic content and placeholders
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Understanding Why Certain Placeholders Are Unavailable In The Insert Placeholders Popup
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Customizing your thank-you page
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Localize your feedback forms with Multilingual Customer Satisfaction Surveys
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Setting up customer satisfaction surveys
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Controlling agent access with Roles
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Creating a custom role
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Ticket Scope vs. Agent Role - what’s the difference?
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Improving agent productivity using Freshdesk Arcade
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Setting up Freshdesk Arcade
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Understanding and Creating a new Quest
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Understanding SLA Policies
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What are business hours and calendar hours?
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Configuring multiple SLA Policies
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Centralized Omnichannel agent management
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Overview of Omnichannel Availability dashboard
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How to use the Omnichannel dashboard