SLA Policy Setup (6)

Freshdesk uses priority and time driven SLAs that are easy to configure and saves you some serious violations. Promise and deliver on SLAs and make sure someone's always there to help that special customer out.

Understanding SLA Policies

Modified on Sun, 9 Mar at 4:26 PM
What are business hours and calendar hours?

Modified on Sun, 9 Mar at 4:26 PM
Configuring multiple SLA Policies

Modified on Sun, 9 Mar at 4:26 PM
Configuring Multiple Business Hours in Freshdesk

Modified on Sun, 9 Mar at 4:26 PM
Setting up SLA reminders and escalations

Modified on Sun, 9 Mar at 4:26 PM
Setting SLA targets for every response

Modified on Sun, 9 Mar at 4:26 PM