Help and Troubleshooting (27)

Understanding Email Notifications

Modified on Sun, 9 Mar at 4:29 PM
What to Do if None of Your Emails are Getting Converted into Tickets

Modified on Sun, 9 Mar at 4:29 PM
What to Do if Specific Emails are Not Getting Converted into Tickets

Modified on Sun, 9 Mar at 4:29 PM
How to Send an Email Notification to an Agent when a Ticket is Created

Modified on Sun, 9 Mar at 4:29 PM
How to Skip New Ticket Notifications for Specific Scenarios

Modified on Sun, 9 Mar at 4:29 PM
How to Set Up a Custom Mailbox

Modified on Sun, 9 Mar at 4:29 PM
How to Automatically Send Emails to Requesters from a Specific Company

Modified on Sun, 9 Mar at 4:29 PM
How to Automatically Inform Customers to Email a Different Support Address

Modified on Sun, 9 Mar at 4:29 PM
How to Automatically Convey SLA Expectations to High-priority Customers

Modified on Sun, 9 Mar at 4:29 PM
How to Automate Emails to Requesters for Negative CSAT Surveys

Modified on Sun, 9 Mar at 4:29 PM