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Is there a way to prevent automatic ticket assignment when an agent replies to an unassigned ticket?
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Does the Round-Robin assign tickets in alphabetical order?
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How does Automatic ticket assignment work after an agent logs out
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Does the Round-Robin functionality work only during business hours?
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Is there a report on the total time that an agent has been available for ticket assignment?
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Is it possible to automatically assign tickets based on agent workload?
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What is automatic ticket assignment?
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What happens to a ticket when the caps for all agents are met?
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How do I enable Round Robin Ticket Assignment in my account?