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What is the size limit for attachments to a ticket reply?
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I want to insert a footer into all my replies. How do I do this?
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What are tags? How can I add/merge tags?
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Data storage and data security in Freshdesk
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TLS 1.0 Support Deprecation
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Enabling TLS 1.2 in Internet Explorer
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How can I delete a draft in the Knowledge Base?
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Is there way to add tickets automatically to the solutions or knowledge base?
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Is there any way to pull a report or find metrics on the number of views per solution article?
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How to setup private forums?
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Is it possible to change the Forum tab name with a different text?
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How to automatically convert forum topics to tickets?
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How to hide the portal and solution articles from being crawled on a Google search?
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Can I change the default landing page on the customer portal?
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How to ensure that users do not change their email address while submitting a ticket, from the portal?
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Why is the reply option not available on a few tickets created from Facebook?
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Is it possible to differentiate between Direct Messages and Posts from Facebook?
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Is it possible to convert only those posts from Facebook which have certain hashtags?
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Is there an app where my customers or clients can login to raise tickets?
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I'm not able to receive calls on my Freshdesk app - what am I doing wrong?
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Do you have a Freshdesk app for Windows Mobile OS?
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What is the difference between the New > Ticket and the New > Email option?
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How do I save the filters I apply under the Tickets tab?
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How to communicate with a third party from a Freshdesk ticket without involving the customer?
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My customers are getting the error 'You are not authorized to access portal' - how can I fix this?
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How do I send an activation email to the customers to start using their portal?
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How can I send activation emails in bulk?
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Is there a way to prevent automatic ticket assignment when an agent replies to an unassigned ticket?
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Does the Round-Robin assign tickets in alphabetical order?
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How does Automatic ticket assignment work after an agent logs out
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I get the 'Unable to allocate day pass' error while logging in. How do I resolve this?
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I see the error 'Sorry we couldn’t locate your account' when I try to login. What is the issue here?
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Why am I getting ‘You’re not allowed to access this page’ error?
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Why is there a difference in the ticket count between a ticket export and the reports?
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Why are my reports not live yet, and why can't I view today's data?
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Why can't I filter based on Agent and Group in the Helpdesk in-depth report?
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Why would I need to set up Multiple Products in Freshdesk?
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How do I set up multiple products on a portal?
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How will multiple portals look on the end-user side? Will they have to login with different credentials?
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Why the customer satisfaction surveys are not being sent?
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How can I have more than a 3 point scale on my Customer satisfaction surveys?
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How can I have a questionnaire after the default survey is sent out?
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What are Webhooks?
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How to handle and prevent webhook drops?
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How can I prevent a webhook from being dropped?
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How are the points calculated for the Leaderboard?
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Why aren't my points updated on the Leaderboard yet, even though I've completed a quest?
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Why are the points I previously earned by completing a quest no longer credited to me?
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Why isn't status mapping in JIRA working for me?
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Why is it that a comment in JIRA is added in Freshdesk under a different username?
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Why is a ticket created in Freshdesk whenever a comment is added in JIRA?
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How to prevent email notifications for merged tickets?
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Why am I, as an agent, not getting notifications when a new ticket is created?
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How do I stop my users from receiving an email to sign up for the portal?
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How to upgrade my plan in Freshdesk?
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What would be the best way to have our customers view reports based on Response and Resolution SLAs for their tickets?
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How do I get an invoice for my account?
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How do I change the Helpdesk's TimeZone?
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How do I change my Agent Profile's TimeZone?
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Is it possible to display the clock in the 24-hour time format?
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How to create parent and child tickets?
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When can we close the parent ticket?
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How to add multiple child tickets to a parent ticket?
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How to check the agent's availability for automatic ticket assignment?
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Which ticket statuses are considered in the On-Hold count?
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Who can create Team Dashboards?
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Can I download Freshdesk?
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How to make myself an Account Administrator?
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I want to login as Administrator
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What is Freshconnect?
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How can I start a conversation with an external member using Freshconnect?
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How will I be notified in Freschconnect?
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How to find out the raw data belonging to a particular widget?
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How do I export the report data from Analytics?
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Can I schedule a report in Analytics?
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I do not see the Field Service Management option in the Admin tab. Why?
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How much do field technician licenses cost?
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Can I use Freshdesk without Field Service Management or Field Technician licenses?
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What should I do if I get an error message in Freshdesk?
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My Freshdesk page is loading very slowly, what should I do?
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I am facing a latency issue with Freshdesk and it is not loading