Custom agent status (3)

Create custom agent statuses to ensure agents can choose the most appropriate reason for being unavailable.

How to set up custom agent status - Freshdesk Omnichannel

Modified on Sun, 9 Mar at 4:29 PM
Understanding agent availability with Agent Activity reports

Modified on Sun, 9 Mar at 4:29 PM
Custom agent status - Freshdesk

Modified on Sun, 9 Mar at 4:29 PM