Ticketing Workflow (97)

Can I customise the fields under the Tickets tab?

Modified on Sun, 9 Mar at 4:21 PM
How can the customer change the priority and type of a ticket?

Modified on Sun, 9 Mar at 4:21 PM
How do I add a tag to a ticket?

Modified on Sun, 9 Mar at 4:21 PM
Can I add tags automatically?

Modified on Sun, 9 Mar at 4:21 PM
How do I view the updates made to a ticket?

Modified on Sun, 9 Mar at 4:21 PM
Can the Admin and Agents view the same system activities in automations?

Modified on Sun, 9 Mar at 4:21 PM
What is a Requester Widget?

Modified on Sun, 9 Mar at 4:21 PM
Is it possible to check the ticket history of a particular customer?

Modified on Sun, 9 Mar at 4:21 PM
Can I edit the requester details directly from the requester widget?

Modified on Sun, 9 Mar at 4:21 PM
How do I add/remove the fields to be displayed on the requester widget?

Modified on Sun, 9 Mar at 4:21 PM