Ticketing Workflow (97)

How can I create a view to see only the tickets I am working on?

Modified on Sun, 9 Mar at 4:21 PM
How do I split a customer response into a new ticket?

Modified on Sun, 9 Mar at 4:21 PM
How can I link an article to the reply of a ticket?

Modified on Sun, 9 Mar at 4:21 PM
What is the E-commerce channel?

Modified on Sun, 9 Mar at 4:21 PM
What is a ticket?

Modified on Sun, 9 Mar at 4:21 PM
Why is an Outbound email set to Close Status automatically?

Modified on Sun, 9 Mar at 4:21 PM
When does a Tickets tab auto-refresh?

Modified on Sun, 9 Mar at 4:21 PM
What happens when the attachment size limit goes beyond the threshold?

Modified on Sun, 9 Mar at 4:21 PM
Can I send bulk emails to customers using Freshdesk?

Modified on Sun, 9 Mar at 4:21 PM
How can I delete an archived ticket?

Modified on Sun, 9 Mar at 4:21 PM