Advanced Ticketing features (47)

Is there a way to disable the 'link to a tracker' option for specific groups/agents?

Modified on Sun, 9 Mar at 4:26 PM
Can an agent link a ticket to any tracker?

Modified on Sun, 9 Mar at 4:26 PM
Can a related ticket be unlinked ?

Modified on Sun, 9 Mar at 4:26 PM
How to view all the related tickets to a specific tracker?

Modified on Sun, 9 Mar at 4:26 PM
How to view all related tickets?

Modified on Sun, 9 Mar at 4:26 PM
How do I view all related tickets?

Modified on Sun, 9 Mar at 4:26 PM
Can we edit the the related ticket widget ? i.e show more details of the tracker?

Modified on Sun, 9 Mar at 4:26 PM
Is there a bulk action to unlink multiple tickets at once ?

Modified on Sun, 9 Mar at 4:26 PM
An agent is able to view all the related tickets but not view it separately? Why ?

Modified on Sun, 9 Mar at 4:26 PM
Would an agent with Restricted access be able to view Shared Ownership tickets?

Modified on Sun, 9 Mar at 4:26 PM