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Would an agent with Group access be able to view Shared Ownership tickets?
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Can internal group or agents be included in automation rules?
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Is it possible to trigger an action using the Ticket Update automation if the Internal group is changed?
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How do I enable the Linked Ticket feature on my account?
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Can I use a template to create a new ticket?
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Can a linked ticket be merged with another ticket?
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Why am I not able to link tickets to a tracker?