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How to filter reports based on the country from which they are raised?
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What are the metrics displayed in Helpdesk In-depth report?
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Is a merged ticket taken into consideration while generating reports?
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In the Phone Summary Report, what does "Unanswered Call" mean?
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Why are the changes made on a ticket not reflecting in the reports?
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What are the different types of reports available across various plans in Freshdesk?
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What tickets are taken into account for the count of Resolved Tickets in reports?
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Where can I see the total number of tickets that were reassigned by one group to another?
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How are the Resolution SLA and First Response SLA percentage metrics calculated?
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How many hours do the Reports take to get updated?