Please find the different metrics of the Helpdesk in depth report displayed are:
- Ticket metrics - Created tickets, Resolved tickets, Reopened tickets, Unresolved tickets
- Performance metrics - Average first response time, Average response time, Average resolution time, Average first assign time
- SLA metrics - First response SLA, Resolution SLA, First contact resolution (FCR)
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article