How do I enable Round Robin Ticket Assignment in my account?

Modified on Sun, 9 Mar at 4:24 PM

Within Freshdesk, you would have the option to automatically assign tickets to agents within a group, in round-robin. To enable automatic ticket assignment for a group, please navigate to Admin > Team > Groups > Edit(corresponding to the group) and turn on "Automatic Ticket Assignment". You could choose the mode of Automatic Ticket assignment as " Round Robin".

Note: This feature is available only in the Estate and Forest plans.