How can we choose between replying to a comment and replying to a post on Facebook?

Modified on Sun, 9 Mar at 4:24 PM

You can either reply to the post or reply to a particular comment from Freshdesk.

To reply to the post, you would have to use the "Reply" button at the top or bottom of the ticket.

To reply to a particular comment, hover over the comment and click the reply icon to the right of the yellow space.