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I am not able to add more custom fields to the requester widget?
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Can details apart from the contact details in Freshdesk be retrieved for a particular requester?
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Can I attach multiple files while replying to a ticket?
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How do you check if an agent is looking at the same ticket ?
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How do we check if an agent is answering/replying to your ticket ?
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How do I view deleted tickets?
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How do I view the Archived Tickets on my account?
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How to automatically stop the Time Tracker?
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How to sort my tickets such that the oldest tickets are on the top of the tickets queue?
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Where can I view the tickets in my account - how can I sort my queue?