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Is there a possibility for a customer to check the status of their ticket without logging in?
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How does a ticket get marked as spam?
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Would it be possible to add attachments that are more than 20 MB in size?
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How to change the requester’s email address in a ticket?
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Is it possible to forward the ticket to an email address whenever a new ticket is created ?
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On what time zone are the ticket counting timers based?
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Is it possible to add another agent to a ticket?
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How to filter tickets by creation date?
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How to close a ticket without sending an email notification to the customer?
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How do I export my tickets from Freshdesk?