The default dashboard in Freshdesk offers an overall view of the entire helpdesk’s performance and KPIs. These widgets are fixed with options to filter by Group and Product and it cannot be customized.
But with customizable Team Dashboards, you can customize your dashboard to show just the required metrics for your teams so that the teams/groups within an organization can get a clear picture of just their team’s performance, at a glance.
Please refer to this article for detailed information.
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