How can I create a view to see only the tickets I am working on?

Modified on Sun, 9 Mar at 4:21 PM

Once you start working with the product and develop a workflow where you are assigned tickets on a regular basis, you require an organized queue of the ones that need your attention. This is called a "view" - when you get tickets assigned to you, a filter can be applied by choosing "me" in the agent field and other properties could be changed to see your prioritized list. 



Say, for instance, you are an agent who works on social tickets on a high priority - please choose the filters accordingly from the filters pane. You can also save the view if needed as "Tickets I'm working on".

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article