Business Hours & SLAs (15)

How do I change the Helpdesk's TimeZone?

Modified on Sun, 9 Mar at 4:26 PM
How do I change my Agent Profile's TimeZone?

Modified on Sun, 9 Mar at 4:26 PM
Is it possible to display the clock in the 24-hour time format?

Modified on Sun, 9 Mar at 4:26 PM
Which agent is attributed under the Tickets resolved/Resolution metric when there are multiple agents working on a particular ticket?

Modified on Sun, 9 Mar at 4:26 PM
Will the reopening of a Resolved ticket count against Average Resolution time?

Modified on Sun, 9 Mar at 4:26 PM
Is a private note counted as a response under SLA policies?

Modified on Sun, 9 Mar at 4:26 PM
Can individual SLA policies be set up for different companies?

Modified on Sun, 9 Mar at 4:26 PM
How to set holidays and change calendar holidays to working day?

Modified on Sun, 9 Mar at 4:26 PM
How to configure business hours?

Modified on Sun, 9 Mar at 4:26 PM
How to escalate SLA violation to another group or third party who is not an agent?

Modified on Sun, 9 Mar at 4:26 PM