There are a few differences in the New Sprout 2017 plan when compared to the previous version of Sprout.
| Features | Sprout Plan | Old Sprout Plan |
| Agents | Unlimited | 3 free agents |
| Split Tickets | No | Yes |
| Add as Watcher | No | Yes |
| Traffic Cop | No | Yes |
Custom Ticket Views | No | Yes |
| Shared Views | No | Yes |
| Supervisor | No | Yes |
| Observer | No | Yes |
| SLA Reminder | No | Yes |
SLA Violation Escalation | No | Yes |
| Email Commands | No | Yes |
| Assume Identity | No | Yes |
Agent Portal Rebranding | No | Yes |
access to Custom Apps | No | Yes |
Auto Suggest solutions on the Customer Portal while creating a new ticket | No | Yes |
Custom Ticket Fields | No | Yes |
| No | Yes | |
Custom Company Fields | No | Yes |
Custom Contact Fields | No | Yes |
| Custom Statuses | No | Yes |
Auto Refresh Ticket List | No | Yes |
Occasional Agents | No | Yes |
BASIC SOCIAL = ( 1 FB account) | Yes | No |
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