How to get the number of tickets that an agent re-assigned to another agent?

Modified on Sun, 9 Mar at 4:24 PM

Please navigate to Reports -> Agent Performance Reports where you could see the metric called "Tickets re-assigned."

This value would be the number of tickets that were re-assigned from one agent to another. This report could be further filtered by agents to see this metric displayed for the concerned agent who has been reassigned tickets from another agent.