Why am I not able to view the option for scheduling reports?

The option to schedule reports is available only to the Admin or Supervisor of the account. 

Please navigate to Admin -> Team -> Agents -> click on edit next to the one who is not able to view the option to schedule reports to verify the role - the agent could be assigned the supervisor role, in this case, to be able to view the option. 

Note: Feature to Schedule Reports is available only from the Garden/Pro Plan onwards in Freshdesk.