Freshdesk Domains to Whitelist in your Firewall

Modified on Sun, 9 Mar at 4:22 PM

To ensure all functions of Freshdesk work properly, please whitelist these domains in your firewall.

URL	Description
*.amazonaws.com	Downloading the content stored in AWS
*.cloudflare.com	Used for content delivery and security
*.cloudfront.net	Used for hosting the static contents of the webpage
*.freshchat.com	Freshchat integration with Freshdesk
*.freshdesk.com	API calls to Freshdesk
*.inlinemanual.com	Used for interactive tours, tips, and tutorials
*.rtschannel.com	It's a platform service within Freshworks to push notifications/messages inside the product. Some product features like auto-refresh on the ticket list page and in-product notifications are backed by this RTS system.
*.s3.amazonaws.com	Uploading data to AWS s3 and downloading data from AWS s3
*.webpush.freshchat.com	Freshchat integration with Freshdesk
api.fdcollab.com	Freshconnect integration in Freshdesk. It's a collaborator feature in Freshdesk. Learn more.
analytics.inlinemanual.com	Inlinemanual is an external app used in Freshdesk to guide the user about the features in Freshdesk using tooltips/dialog boxes.
apicdn-wchat.freshchat.com	Freshchat integration with Freshdesk
bam.nr-data.net	Used for new relic integration
cdn.heapanalytics.com	Used to capture and measure every user action on the website
cdnjs.cloudflare.com	Used for content delivery and security
heapanalytics.com	Used to capture and measure every user action on the website
*.freshdev.io	Used for marketplace integration
*.freshworksapi.com	Used for authentication and agent profiles
*.fdcollab.com	Freshconnect integration in Freshdesk. It's a collaborator feature in Freshdesk. Learn more.
*.myfreshworks.com	Unified authentication system in Freshworks
ajax.cloudflare.com	For image loading optimization
static.cloudflareinsights.com	For analytics of traffic flowing through Cloudflare
cloudflareinsights.com	For analytics of traffic flowing through Cloudflare

Domains specific to the Support Portal

URL	Description
https://analytics.google.com	Google Analytics to understand user actions
*.freshmarketer.com	Freshmarketer integration
https://addevent.com	Add event addon in Freshdesk
https://netdna.bootstrapcdn.com	Used for fetching CSS file
*.freshdesk.com/	Freshdesk-related calls and content
*.cloudfront.net	Hosting of the static content of the website
https://i.pravatar.cc	Downloading custom icon
https://fonts.googleapis.com/	Fetching some fonts from Google
*.freshworks.com	Integration with the Freshworks portal
https://www.googletagmanager.com	Used for adding/updating tags for conversion tracking, site analytics, remarketing, and more
https://ssl.google-analytics.com	Just a mirror for www.google-analytics.com
https://connect.facebook.net/	Facebook API
https://platform.twitter.com	Twitter API
https://s3.amazonaws.com	Fetching content from AWS s3
https://api.ipinfodb.com	Used for IP address geolocation lookup
https://load.sumo.com/	Sending metrics to sumo logic
https://q.quora.com	Quora api
https://api.autopilothq.com	Autopilot integration for Freshdesk

Domains specific to the Agent Portal

URL	Description
*.freshdesk.com	Freshdesk-related calls and content
https://polyfill.io	Used for fetching the polyfills that are needed by the requesting browser
*.freshworks.com	Integration with the Freshworks portal
https://browser.sentry-cdn.com	Loading the sentry JavaScript SDK from a CDN
https://cdn.headwayapp.co	Headwayapp integration for Freshdesk
*.freshcloud.io	Downloading java scripts
*.freshconnect.io	Integration with Freshconnect
https://fonts.googleapis.com	Downloading fonts from Google
https://headway-widget.net	Used for widget badge animation
*.freshworksapi.com	Used for authentication and agent profiles
*.s3.amazonaws.com	Uploading data to AWS s3 and downloading data from AWS s3
https://rum.haystack.es	Sending frontend metrics to Freshworks internal tool haystack
*.getbeamer.com	App used to provide product updates
https://static.freshdev.io	Used for marketplace integration
https://cdn.surveyserv.com	Used for graphical survey administration
*.inlinemanual.com	Used for interactive tours, tips, and tutorials
https://heapanalytics.com	Used to capture and measure every user action on the website
*.in-freshbots.ai	Integration with the freshbots
https://unpkg.com/	Loading the static content