Can I unarchive a ticket?

Modified on Sun, 9 Mar at 4:21 PM

Once the ticket is archived you will not be able to make any changes to the ticket. The archiving with take place only on tickets that has been in the Closed status for more than 120 days with no activity on the ticket. If you have tickets that need to be reopened in future then set them in a different status other than Closed.

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