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Agent Guide (23)

Working with the Ticket Details page

Modified on Sun, 9 Mar at 4:27 PM
Working with Contacts & Companies

Modified on Sun, 9 Mar at 4:27 PM
Using Canned Forms

Modified on Sun, 9 Mar at 4:27 PM
Sorting Ticket Conversations

Modified on Sun, 9 Mar at 4:27 PM
Automation - Rules that run on ticket creation

Modified on Sun, 9 Mar at 4:27 PM
Automation - Rules that run on hourly triggers

Modified on Sun, 9 Mar at 4:27 PM
Automation - Rules that run on ticket updates

Modified on Sun, 9 Mar at 4:27 PM
What has changed in Freshdesk Automations

Modified on Sun, 9 Mar at 4:27 PM
Thank you detector (powered by Freddy)

Modified on Sun, 9 Mar at 4:27 PM
Creating a knowledge base article with Freshdesk

Modified on Sun, 9 Mar at 4:27 PM

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