These rules allow you to setup your support workflows by performing a predefined set of actions on newly created tickets. These rules let you automate actions such as:
Assigning tickets to the right groups and/or agents
Setting ticket properties like status, priority, and type
Triggering email notifications to agents and requesters
Deleting tickets or marking them as spam
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article