WhatsApp usage metrics enable admins to monitor the usage metrics for each WhatsApp number integrated with the Freshdesk account from a unified screen.
Account admins get complete visibility into Total conversations consumed, with a break-up between business-initiated, user-initiated, and free conversations on a monthly calendar basis and the costs incurred for the same.
To check your WhatsApp usage metrics, follow the below steps.
- Go to Admin > Channels and select WhatsApp.
- Click on View detailed utilization.
- On this screen, you can get a summary of total conversations and a breakdown of business-initiated, user-initiated, and free conversations every month.
- You can view the breakdown of the above data for different WhatsApp Business numbers and the costs incurred.
Note: Within a 24-hour conversation window, WhatsApp Business charges for both user-initiated and business-initiated conversations will vary depending on the country code of the recipient’s phone number. Refer to this article for more details.
Please reach out to support@freshdesk.com for any further assistance.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article