Analytics features for each plan

Modified on Sun, 9 Mar at 4:27 PM

Note: Learn the basics of Analytics in this video. Find the guide to use Analytics here.

	Free (Sprout)	Growth (Blossom)	Pro (Garden/Estate)	Enterprise (Forest)
Curated reports
Ticket volume trend	Y	Y	Y	Y
Helpdesk reports (Performance & Ticket Volume)	N	Y	Y	Y
Timesheet summary report	N	Y	Y	Y
Agent performance	N	N	Y	Y
Group performance	N	N	Y	Y
Satisfaction survey report	N	N	Y	Y
Performance distribution	N	N	Y	Y
Top Customer analysis	N	N	Y	Y
Ticket Lifecycle report	N	N	Y	Y
Knowledge base report	N	N	Y	Y
Canned Responses Report	N	N	Y	Y
Average Handling Time	N	N	Y	Y
Freddy Triage report	N	N	N	Y
Freddy Emailbot report	N	N	N	Y
Freddy Canned Response report	N	N	N	Y
Report level functionalities
Report level - Search	Y	Y	Y	Y
Report level - Filters	Y	Y	Y	Y
Report level - Save	N	Y	Y	Y
Report level - Delete	N	Y	Y	Y
Report level - Schedule	N	N	Y	Y
Report level - Export	N	N	Y	Y
Advanced reporting
Custom reporting	N	N	Y	Y
Add widgets	N	N	Y	Y
Widget level - Search	N	N	Y	Y
Widget level - Schedule	N	N	Y	Y
Widget level - Export	N	N	Y	Y
Widget level - Save & Save As	N	N	Y	Y
Widget level - Filter	N	N	Y	Y
Widget level - Delete	N	N	Y	Y
Change chart (Visualization)	N	N	Y	Y
Add to reports	N	N	Y	Y
Other capabilities
Clone report	N	Y	Y	Y
Present	N	Y	Y	Y
Underlying data	N	N	Y	Y
Text widgets	N	N	Y	Y
Widget page styling	N	N	Y	Y
Data export	N	N	Y	Y
Three-level data drill down	N	N	Y	Y