Any email that is added to a Freshworks product as an agent will have a Freshworks profile. If you want to change the email addresses associated with your product then it will have to be changed in the Admin settings of the product and not from your Freshworks profile.
There will be a different Freshworks profile created for that email address and you can set a new password for the same.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article