Agent is locked due to multiple incorrect logins

Modified on Sun, 9 Mar at 4:27 PM

When an agent is locked due to multiple login attempts in the Freshworks login, an email would be immediately triggered to the agent's mailbox along with a link to unlock the account. The agent can themselves unlock their account by using that link.


If this was not received, you can always reach out to support@freshdesk.com so that we can help you out with this. 

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