Quick guide to set up Parent Child Ticketing:
- Log in to your Freshdesk portal as an Administrator.
- Go to Admin > Support Operations > Advanced Ticketing.
- Enable the toggle for Parent-Child Ticketing.
Parent-Child Ticketing will now be enabled in your account.
To create a parent-child relationship, add a child ticket to any existing or new ticket.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article