How to edit the subject line of the tickets based on certain conditions or specific keyword in the subject?

Modified on Sun, 9 Mar at 4:25 PM

This can be done using the API. Navigate to Admin > Workflow > Automations > Ticket Creation > New Rule and set up an automation rule as follows:

Condition: Description contains "..........."

Action: Trigger a webhook

Kindly refer to this link for more information on updating ticket details via API. Copy the code accordingly for changing the subject.