How do I change the Survey Pitch?

While sending the survey, you could add your own content, requesting the customer to rate their experience. This could be something like "Please tell us what you think of your support experience".

If you wish to change this text, please navigate to Admin -> Workflows -> Customer Satisfaction -> Edit which would allow you to edit the content available under the "Survey Question" field. Hit on "Save" to use the edited text for future surveys.