What is the hierarchy of the community forums in Freshdesk?

Modified on Sun, 9 Mar at 4:24 PM

Community Forums can be built with three levels of hierarchy.


Categories-->Forums-->Topics.


At the top level, you could have various Community Categories such as Report a Problem, Discussions and so on. Within these categories, you could include specific Forums. Each of these forums can have as many individual Topics of discussion as you need. 

 


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