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Freshdesk Omnichannel (11)

Features specific to Omnichannel

Centralized Omnichannel agent management

Modified on Sun, 9 Mar at 4:28 PM
Overview of Omnichannel Availability dashboard

Modified on Sun, 9 Mar at 4:28 PM
How to use the Omnichannel dashboard

Modified on Sun, 9 Mar at 4:28 PM
An overview of Omnichannel analytics

Modified on Sun, 9 Mar at 4:28 PM
Omnichannel Holidays

Modified on Sun, 9 Mar at 4:28 PM
Omnichannel Knowledge Base

Modified on Sun, 9 Mar at 4:28 PM
Omnichannel Team Dashboards

Modified on Sun, 9 Mar at 4:28 PM
What are Omnichannel Groups?

Modified on Sun, 9 Mar at 4:28 PM
Omnichannel Business Hours

Modified on Sun, 9 Mar at 4:28 PM
What is Omnichannel Custom Agent Status

Modified on Sun, 9 Mar at 4:28 PM

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